A cancellation policy tells clients how much notice they must give to cancel or reschedule without a fee. Common UK windows are 24 or 48 hours depending on service length.
Colour and long treatments often need 48 hours so you can refill the slot. Publish the rule where people book and repeat it in confirmations. A policy you never enforce teaches clients to ignore it.
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This is a general template, not legal advice. Check it fits your salon before you use it.
Long colour services usually need 48 hours. Short cuts may work with 24. Match the window to refill reality.
Build a human exception path for true emergencies, and keep a firm default for silence and habit.
Booking page, confirmation message, and reminder – three touches beat a tiny footer nobody reads.
No. Reminders reduce cancellations; policy handles the rest. Use both.
No-show community article and loyalty materials for keeping the right clients.
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Late cancels and missed visits cost real hours.
A no-show policy explains what happens when a client misses an appointment without notice – fees, deposits, card-on-file rules, and how rebooking works afterwards.
A staff rota is the weekly schedule of who works when. It balances client demand, labour cost, and fair hours for the team.
Rebooking rate is the share of visits that leave with the next appointment already set. It is one of the cleanest leading indicators of retention and diary health.
Average ticket is total service and retail revenue divided by the number of visits. Raising it often beats adding more hours or chasing endless new clients.
